Terms of Service

2.1 Eligibility

• You must be 18 years or older to use our services.
• If you represent a company or organization, you must have the legal authority to enter into this agreement.
• You must not be prohibited from using our services under any applicable laws.

2.2 Account Registration

• You must provide accurate, complete, and up-to-date information upon registration.
• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any security breach or unauthorized use.
• Creating multiple accounts for the same person or entity without prior approval is not allowed.

3.1 Service Description

• We offer various services including web hosting (Shared, VPS, Dedicated).
• Domain name registration and management.
• Cloud/Dedicated servers and SSL/TLS certificates.
• Backup, security, and email services.

3.2 Pricing and Payments

• All prices are specified in the declared currency and include/exclude taxes as specified.
• Payments are due in advance and must be made before service activation.
• We accept payment methods specified on our website.
• All payments are final and non-refundable except as stated in the Refund Policy.
• We reserve the right to suspend or terminate services for non-payment.

3.3 Renewal and Cancellation

• Services renew automatically unless cancelled 48 hours before expiration.
• Auto-renewal can be managed via the control panel.
• Cancellation does not stop service immediately but prevents next renewal.
• Failure to renew may result in permanent data loss.

3.4 Price Changes

• We reserve the right to modify prices at any time.
• Price changes do not affect prepaid ongoing services.
• We will provide 30 days notice for price changes.
• You may cancel the service if you disagree with new pricing.

4.1 Money Back Guarantee

We offer a 30-day money-back guarantee for:

• Shared Hosting services.
• VPS services (Basic plans).
• Email services.

4.2 Refund Exceptions

The guarantee does not apply to:

• Domain registration, renewal, or transfer.
• SSL/TLS certificates and software licenses.
• Dedicated/Custom services and setup fees.
• Free or trial services.
• Services used for more than 30 days.
• Policy violations.

4.3 Refund Process

• Refund requests must be submitted in writing via ticket.
• Processing takes 5-10 business days.

• You are solely responsible for your account security and credentials.
• You must use strong passwords and enable 2FA where possible.
• The Company is not liable for losses due to unauthorized access caused by your negligence.

Illegal activities are prohibited, including but not limited to:

• Malware distribution or viruses.
• Phishing and cyber theft.
• Intellectual property infringement.
• SPAM or unsolicited messaging.

We reserve the right to suspend/terminate violating accounts immediately.

7.1 Fair Use Policy

• Resource usage (CPU, RAM, Disk) is subject to fair use.
• Shared hosting cannot be used purely for file storage without an active site.
• Resource-intensive processes affecting others are prohibited.
• Resources may be temporarily limited if limits are exceeded.

• While we perform backups, you are solely responsible for your data.
• The Company is not liable for data loss (technical failure, human error, hack).
• We strongly recommend maintaining external backups regularly.

• We commit to 99.9% monthly uptime.
• If not met, clients may request service credit per SLA policy.
• Excludes scheduled maintenance or force majeure events.

• Services may integrate third-party tools (cPanel, SSL, Gateways).
• We are not responsible for changes/issues from these providers.
• Third-party services are subject to their own terms.

• Services provided "as is" without warranty.
• No guarantees regarding merchantability or fitness for purpose.
• We do not guarantee error-free or uninterrupted service.

• Company not liable for indirect, incidental, or consequential damages.
• Includes loss of profit, data, or usage.
• Applies regardless of legal theory, even if advised of possibility.

You agree to indemnify the Company against claims/losses arising from:

• Your unlawful use of services.
• Violation of these terms.
• Violation of third-party rights.

• We may terminate/suspend access immediately for violations.
• Upon termination, usage rights cease immediately.
• Data may be permanently deleted upon termination.

• Terms governed by laws of Company's headquarters jurisdiction.
• Disputes settled exclusively in competent courts of that jurisdiction.